Contact Us

Call Member Services at 1-800-926-6565 (TTY 1-800-955-8770)

Hours: 8:00 a.m. to 8:00 p.m. local time, seven days a week, from October 1 through March 31, except for Thanksgiving and Christmas. From April 1 through September 30, our hours are 8:00 a.m. to 8:00 p.m. local time, Monday through Friday, except for major holidays.

What preventive care do I need every year?

Medicare covers many preventive services at no extra cost. Our Medicare Advantage members may be able to earn HealthyBlue Rewards for completing some of these services. 

  • Your Annual Wellness Visit/Welcome to Medicare Visit

    Your Annual Wellness Visit is a great opportunity to discuss your overall health with your primary care doctor and make a plan for staying healthy in the coming year. If you’re new to Medicare, this visit is called your Welcome to Medicare visit. 

  • Colon cancer screening

    Don’t put off this important test. Colon cancer screenings help find problems early, when they may be easier to treat. There are different types of colon cancer screenings available; ask your doctor which type of screening is right for you. Your doctor will let you know which test is best for you based on your health and family history. Some of these tests can be done in the privacy of your home and require no preparation.



  • Breast cancer screening

    According to the Centers for Disease Control and Prevention, breast cancer is the second most common cancer in women. A mammogram is an X-ray of the breast that doctors use to find early signs of breast cancer. Mammograms can find breast cancer early – one in eight women will get breast cancer in her lifetime. If you haven’t had your mammogram this year, call your doctor to schedule it today!

  • Screenings for people with diabetes

    Diabetes affects all parts of your body. It’s important 
    •    It's a leading cause of blindness in adults. Protect your sight. Schedule your retinal eye exam with a network optometrist or ophthalmologist today. 
    •    It’s also important to get your urine tested for protein every year to protect your kidney health. 
    •    Your A1c test measures your blood sugar levels and it's used to monitor how well your diabetes treatment is working over time. It's a critical step in forming your game plan to manage diabetes with your diabetes care team. Catch signs of complications earlier by getting your blood sugar checked regularly. Make an appointment today for your A1c test.

  • Your annual flu shot

    Thinking of skipping your flu shot? Getting a flu shot won’t make you sick — getting the flu will. Take the flu seriously! Your Florida Blue Medicare plan covers a flu shot every year. Your flu shot is offered at no extra cost when you get it from a network doctor or pharmacy, or at a Florida Blue Center.

Last Updated: 10.01.2023